HCPLY Privacy Policy & Data Protection

Vietnam Plywood HCPLY Co., Ltd. ("HCPLY", "we", "us") operates vietnam-plywood.com. This policy explains what personal data we collect when you contact us about plywood orders, how we use it, and your rights under applicable data protection law including the GDPR.

1. Data We Collect

We only collect data you voluntarily provide when contacting us:

We do not collect payment card data, government IDs, or sensitive personal categories.

2. How We Use Your Data

• Respond to your enquiry about Vietnam plywood products, pricing, or availability
• Prepare and send product quotations, catalog PDFs, and sample shipping arrangements
• Communicate order status, shipping documents, and after-sales support
• Improve our website using aggregated, anonymised analytics data
• Comply with legal obligations (export documentation, tax records)

3. Legal Basis for Processing

Under GDPR, we process your data on the following lawful bases:

• Contractual necessity — to respond to enquiries and process B2B orders.
• Legitimate interests — to improve our services and maintain business records.
• Legal obligation — to retain export and financial records as required by Vietnamese law.

4. Cookies & Analytics

Our website uses the following cookies:

• Essential cookies — required for basic site functionality. Cannot be disabled.
• Analytics cookies (Google Analytics 4) — anonymised usage data (pages viewed, session duration). IP addresses are anonymised. No personal identification.

You can opt out of Google Analytics at any time via Google's opt-out browser add-on.

5. Data Retention

Enquiry data (name, email, message) is retained for 3 years after last contact, in case of follow-up enquiries. Order-related data (invoices, packing lists, shipping records) is retained for 7 years as required by Vietnamese tax law. Analytics data is retained for 14 months per Google Analytics defaults.

6. Data Sharing

We share personal data only in the following limited circumstances:

• Shipping forwarders & freight agents — name, company, and port information for shipment processing.
• Google LLC — anonymised analytics data under Google's data processing terms.
• Government authorities — export documentation as required by Vietnamese customs law.

All third-party processors are bound by data processing agreements or equivalent safeguards.

7. Your Rights (GDPR)

If you are in the EU/EEA or UK, you have the following rights regarding your personal data:

To exercise any of these rights, email us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

8. International Data Transfers

HCPLY is based in Vietnam. When you contact us, your data is processed and stored in Vietnam and, for analytics, on Google's servers (which may be in the US or EU). Google Analytics data is subject to Google's standard contractual clauses for international transfers.

9. Contact & Data Controller

10. Changes to This Policy

We may update this privacy policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. For significant changes, we will notify active business contacts via email.